LogoLogo
Book a Demo
  • Introduction
  • Getting Started
    • Install
    • Configuration - General
    • Configuration - Code
    • Configuration - Dependencies
    • Configuration - Containers
    • Configuration - Secrets
    • Configuration - Attack Surface Monitoring
  • Features
    • Code Scanning
      • Custom Rules
      • Supported Languages
    • Dependency Scanning
      • Supported Package Managers
    • Secrets Scanning
      • Supported Secret Types
      • Confidential Information
    • Web App Penetration Testing
      • Quickstart
      • Supported Applications
      • Apps in Private Networks
      • Custom Rules
    • Orchestration
  • Integrations
    • GitHub
      • Repository Issue Dashboards
    • Bitbucket
      • Repository Dashboards
    • Slack
      • Install
    • Jira
      • Install
      • Configuration
      • Assignee
      • Priorities
      • Manual Ticket Creation
    • AWS
      • Prerequisites
      • Configuration
  • API Reference
    • Nullify API
      • Authentication
      • Pagination
      • Admin
      • Code Scanning (SAST)
      • Dependency Scanning (SCA)
      • Secrets Scanning
      • Dynamic Scanning (DAST)
  • Enterprise Tier
    • GitHub Install
    • Azure DevOps Install
  • More Info
    • About Us
    • Latest Updates
    • Security
    • Data Handling Policy
Powered by GitBook

© 2023 Nullify | All Rights Reserved.

On this page
  • Creating Tickets via the Dashboard
  • Steps to Manually Create a Ticket
  • Example Configuration

Was this helpful?

  1. Integrations
  2. Jira

Manual Ticket Creation

PreviousPrioritiesNextAWS

Last updated 9 months ago

Was this helpful?

Creating Tickets via the Dashboard

If you have disabled automatic ticket creation, you can still create tickets manually via the Nullify dashboard. This can be useful in several scenarios:

  • You want to have more control over which vulnerabilities are tracked in Jira.

  • Automatic ticket creation is enabled on some repositories, but you still want to manually create tickets for other repositories as needed.

  • You have configured automatic ticket creation for only HIGH and URGENT findings, but you still want to create a ticket for a MEDIUM or LOW severity finding as needed.

  • You need to create a ticket for a specific vulnerability that requires special attention or additional context not covered by the automatic creation rules.

Steps to Manually Create a Ticket

  1. Navigate to the Vulnerabilities Dashboard: Go to the Nullify dashboard and navigate to the triage page.

  2. Select the Vulnerability: Find the vulnerability for which you want to create a Jira ticket. Click on the vulnerability to view more details.

  3. Create Ticket: In the vulnerability details view, you will see an option to create a Jira ticket (if the ticket does not already exist). Click on the "Create Ticket" button. The ticket will be created using the default settings, and a link to the ticket will be shown in the dashboard. You can open this ticket to perform additional actions such as:

  • Assigning the ticket to a specific user

  • Changing the project key or issue type

  • Modifying the severity

Example Configuration

Ensure that at least one of the following is configured, even if automatic ticket creation is disabled. This list is in order of preference:

  1. Repository .nullify.yml file

  2. Organization-wide .nullify.yml file (in the .github-private folder)

  3. Global default settings via the Dashboard configuration page

Create Ticket Button