Assignee Rules

You can set a default assignee for Jira tickets in the Jira integration settings in the Nullify dashboard.

A Jira Cloud user is identified by an account ID — an alphanumeric string such as 5b10a2844c20165700ede21g (not a numeric id). You can find a user's account ID in their Jira profile: open the user's profile and copy the ID from the URL, or use the Jira admin user management page.

The default assignee is optional. If you do not set one, or the assignee details are invalid, the ticket is still created but left unassigned.

When configuring the default assignee, provide the user's account ID so Nullify assigns the ticket to exactly that user. You may also record the user's display name alongside it for readability, but the account ID is what determines the assignee.