Manual Ticket Creation

You can create a ticket for an individual finding even when automatic ticketing is disabled. Open the finding in Findings, choose Create ticket, add an optional note, and confirm. The current dialog uses the connected ticketing destination and selects the project through configured routing; it does not expose a Jira-specific project/issue-type picker.

Create ticket dialog with a sample finding

After creation, follow the ticket link on the finding to inspect its destination, assignment, and content. A failed request is not a created ticket; check the error before retrying.

Routing and prerequisites

Connect Jira and configure its default project and issue type first. Ticketing settings describe proposal routing and explicit API destinations. Manual ticket creation is distinct from an automatically approved ticket proposal and may require its own permissions. Check assignee mapping if the resulting issue has no owner.

Older dashboards place the action on a triage or vulnerability detail page. The API remains available for automation; use the finding type's /ticket operation in the API reference.