> For the complete documentation index, see [llms.txt](https://docs.nullify.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nullify.ai/connectors/jira/manual_creation.md).

# Manual Ticket Creation

## Creating Tickets via the Dashboard

If you have disabled automatic ticket creation, you can still create tickets manually via the Nullify dashboard. This can be useful in several scenarios:

* You want to have more control over which vulnerabilities are tracked in Jira.
* Automatic ticket creation is enabled on some repositories, but you still want to manually create tickets for other repositories as needed.
* You have configured automatic ticket creation for only HIGH and URGENT findings, but you still want to create a ticket for a MEDIUM or LOW severity finding as needed.
* You need to create a ticket for a specific vulnerability that requires special attention or additional context not covered by the automatic creation rules.

### Steps to Manually Create a Ticket

1. **Navigate to the Vulnerabilities Dashboard**: Go to the Nullify dashboard and navigate to the triage page.
2. **Select the Vulnerability**: Find the vulnerability for which you want to create a Jira ticket. Click on the vulnerability to view more details.
3. **Create Ticket**: In the vulnerability details view, you will see an option to create a Jira ticket (if the ticket does not already exist). Click on the "Create Ticket" button. The ticket will be created using the default settings, and a link to the ticket will be shown in the dashboard. You can open this ticket to perform additional actions such as:

* Assigning the ticket to a specific user
* Changing the project key or issue type
* Modifying the severity

<figure><img src="/files/VwDVRcY4GtYzyrnHkkCw" alt=""><figcaption><p>Create Ticket Button</p></figcaption></figure>

### Configuration

Even when automatic ticket creation is disabled, make sure the Jira integration has a project key and issue type configured in the dashboard. Manually created tickets use these global default settings from the dashboard Jira configuration.


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