Manual Ticket Creation

Creating Tickets via the Dashboard

If you have disabled automatic ticket creation, you can still create tickets manually via the Nullify dashboard. This can be useful in several scenarios:

• You want to have more control over which vulnerabilities are tracked in Jira.

• Automatic ticket creation is enabled on some repositories, but you still want to manually create tickets for other repositories as needed.

• You have configured automatic ticket creation for only HIGH and URGENT findings, but you still want to create a ticket for a MEDIUM or LOW severity finding as needed.

• You need to create a ticket for a specific vulnerability that requires special attention or additional context not covered by the automatic creation rules.

Steps to Manually Create a Ticket

1. Navigate to the Vulnerabilities Dashboard: Go to the Nullify dashboard and navigate to the triage page.

2. Select the Vulnerability: Find the vulnerability for which you want to create a Jira ticket. Click on the vulnerability to view more details.

3. Create Ticket: In the vulnerability details view, you will see an option to create a Jira ticket (if the ticket does not already exist). Click on the "Create Ticket" button. The ticket will be created using the default settings, and a link to the ticket will be shown in the dashboard. You can open this ticket to perform additional actions such as:

• Assigning the ticket to a specific user

• Changing the project key or issue type

• Modifying the severity

Create Ticket Button

Example Configuration

Ensure that at least one of the following is configured, even if automatic ticket creation is disabled. This list is in order of preference:

1. Repository .nullify.yml file

2. Organization-wide .nullify.yml file (in the .github-private folder)

3. Global default settings via the Dashboard configuration page