> For the complete documentation index, see [llms.txt](https://docs.nullify.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nullify.ai/connectors/slack/slack-notifications.md).

# Notifications & Escalations

Once Slack is connected, you can control where Nullify's agent sends its messages — directly to the engineer who owns a finding, to a shared channel, or both.

## What an escalation is

An **escalation** is a high-priority nudge the agent sends when a security finding needs developer action — for example, a fix PR is open but unreviewed, a fix is blocked, or a secret needs rotating.

Each escalation is a structured message containing:

* A greeting and the finding's facts (repository, and the file, package, CVE, or secret type).
* A status line describing why it needs attention.
* The risk and the SLA for resolving it.
* A link to the finding in the Nullify dashboard.
* A reaction legend so engineers can triage from Slack:
  * ✅ triaged
  * 👀 in-progress
  * 🚫 false-positive
  * ❌ wontfix

Engineers can also **reply in-thread** to discuss or ask the agent for more context.

The agent's regular channel messages and campaign nudges are informational updates and follow the same channel configuration described below.

## Where to configure it

Go to **Configure → Connectors → Slack → Escalations** in the dashboard.

This is a single, **org-wide** policy — it applies to every escalation Nullify sends. If you don't configure anything, escalations default to **Direct message**, so existing behavior is preserved.

## Delivery modes

Choose one of:

* **Direct message** — DM the engineer who owns the finding. *(Default.)*
* **Channel** — post escalations to a Slack channel you choose.
* **Both** — DM the owner *and* post to the channel.

### Setting the channel

For **Channel** or **Both** modes, enter the destination **Slack channel ID** (for example, `C0123456789`). You can copy a channel's ID from Slack under the channel's **View channel details** menu.

The same channel is also used for the agent's regular channel messages.


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# Agent Instructions
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